Frequently Asked Questions
Welcome to our FAQ, we have tried to answer the most common questions, but if you didn't find what you looking for sent us a message!
Orders and Shipping
How can I place an order?
You can place an order directly through our Shopify store. Simply browse our available coffee options, select the frequency preference, and complete your purchase through our secure checkout.
Where do you ship?
Currently, we ship within the United States. We are working on expanding to international locations, so stay tuned for updates!
How much does shipping cost?
We offer free shipping on orders over $30. For smaller orders, shipping costs vary based on your location and will be calculated at checkout.
How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes between 3-7 business days, depending on your location.
Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery status.
How do I create an account?
To create an account, click on the 'Account' icon on our website. Follow the instructions to sign up using your email address and password. You will receive an email with a temporary code to create your account. Having an account allows you to manage your orders, track shipments, and adjust subscriptions.
Do you offer bulk coffee or wholesale options?
Yes! If you're interested in buying in bulk or partnering with us for wholesale, please contact us directly at hello@opaqa.com. We'd love to chat about your needs and how we can support your business.
Subscriptions
What subscription options does Opaqa Coffee offer?
We currently offer three subscription plans:
- The Explorer: Perfect for those who love to try new and unique flavors.
- The Connoisseur: For coffee lovers seeking premium, curated micro-lots.
- The Loyalist: Ideal for those who want their favorite blend delivered regularly.
How do Opaqa Coffee subscriptions work?
Choose the subscription that fits your coffee style, select your preferred frequency (e.g., monthly or bi-weekly), and enjoy a regular delivery of freshly roasted coffee. You can adjust your subscription or cancel anytime through your account.
Can I change or cancel my subscription?
Yes, subscriptions are flexible. You can modify your coffee selection, skip a delivery, or cancel anytime by logging into your account.
Can I pause or skip a delivery in my subscription?
Yes, you can! Log into your account and manage your subscription preferences. From there, you can choose to pause or skip your next delivery. If you need help, feel free to contact our customer support team.
General
What is Opaqa Coffee?
Opaqa Coffee is a brand dedicated to guiding coffee enthusiasts on a sensorial journey. We offer carefully curated specialty coffees and provide a unique guided experience to help you explore the intricate flavors, aromas, and textures of your coffee.
What makes Opaqa Coffee different from other coffee brands?
Opaqa Coffee is focused on elevating your coffee experience through sensorial guidance. We use real data from your coffee brewing habits to create personalized flavor profiles, and we offer subscription options that cater to your unique taste.
Where does Opaqa Coffee source its beans?
We partner sources our coffee from various small farms and co-ops. Our coffees are ethically sourced, and we prioritize sustainability and quality in every batch.
Do you offer pre-ground coffee?
We only offer whole beans coffee at the moment.
Coffee Experience
What is the Opaqa Coffee sensorial brew guide?
Our sensorial brew guide is a step-by-step process designed to help you engage all five senses while brewing and drinking coffee. It teaches you how to identify flavor notes, appreciate aromas, and create a truly immersive coffee experience.
How do I unlock my personalized coffee profile?
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What should I do if my coffee tastes off?
If your coffee doesn’t taste right, try adjusting the grind size, water temperature, or brewing method. If you’re still not satisfied, contact our customer service team. We’ll work with you to find the best solution, including sending a replacement if necessary.
When will the Opaqa Compass App be available?
We are currently in the process of developing the Opaqa Compass App, which will allow you to track your brewing habits, log your flavor profiles, and receive coffee recommendations. Stay tuned for its launch!